Privacy Policy

At Cabo Pipa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our WhatsApp chatbot service or website.

1. Information We Collect

We collect the following types of information:

• Personal Information: Your name, delivery location, and order history.
• Tinaco/Cisterna Details: Information regarding your water storage units (tinacos and cisterns), including quantity and capacity.
• Driver Location: We track and may retain pipero location data during active deliveries to improve delivery efficiency and service quality.

2. Purpose of Use

We use the information collected for the following purposes:

• To match customers with piperos for water delivery services.
• To optimize delivery routes and scheduling, enhancing service efficiency.
• To provide real-time location updates for active deliveries, allowing better tracking and planning.
• To analyze driver location data for platform improvements.

3. Data Disclosure

We do not sell or disclose your information to third parties. Information is only used within Cabo Pipa for the purposes described in this policy and will not be shared unless required by law or with your consent.

4. Security Practices

We follow reasonable security practices to protect your data, including encrypting both location data and other sensitive information. While we strive to implement the best security measures, we cannot guarantee absolute security. In the event of a breach, we will notify affected users promptly.

5. Data Retention

Your personal and location data may be retained after deliveries for the purpose of improving our platform and service quality. This retention is limited to what is necessary for operational efficiency.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate information.
• Request that we delete your personal information.

To exercise these rights, contact us at [email protected].

7. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices. Updates will be communicated through appropriate channels, such as our website or directly through the WhatsApp chatbot.

If you have any questions or concerns about our privacy practices, please contact us at [email protected].